One-to-One Advisory Service for Open Smart Cities and Communities

OpenNorth is the lead technical partner of the Community Solutions Network and is responsible for the One-to-One Advisory Service. The Advisory Service operationalizes the Open Smart Cities definition developed by OpenNorth in 2018.

The Community Solutions Network:

  1. Makes information about smart cities issues and approaches available and accessible to everyone, providing advice and sharing knowledge and best practice related to complex emerging smart cities issues and experiences in Canada, and around the world; and
  2. Helps communities talk to the right people and find the right partners within existing networks or creating new ones, to facilitate connections and conduct active matchmaking between communities and stakeholders across all sectors.

Approach and Audience

We have broken down our approach into two major dimensions: domains and principles.

  1. Domains (and sub-domains) reflect the substantive matter of the smart city, including governance, people and engagement, data, and software and hardware.
  2. Principles (and sub-principles) reflect the lens through which the components of the smart city are viewed, including openness, accountability, control, and innovation.

At no cost to the community, the One-to-One Advisory Service offers basic and advanced courses online, guidelines, templates, as well as personalized guidance from leading advisors on a range of open smart cities and relevant topics, including open standards in procurement, implementing a privacy policy, approaches to data & tech literacy, developing ethical guidelines on artificial intelligence, and building awareness of indigenous data sovereignty, and much more.

The intended audiences of the Advisory Service are elected officials, high level decision makers, and technical leads within cities and communities.

Intake Process

Engaging with the One-to-One Advisory Service team follows a series simple steps:

  1. A community undergoes a needs assessment interview to gather data on its specific needs and challenges;
  2. The community completes a diagnostic self-assessment questionnaire to capture community-level capacities on a range of Open Smart Cities topics;
  3. A validation interview is carried out with the One-to-One Advisory Service team to ensure the community’s needs and priorities are clear;
  4. Lastly, a tailored Capacity-building Action Plan (CAP) is created, which summarizes all findings and identifies a specific and critical activity to develop in order to achieve a short-term, impactful action. The CAP outline a customized learning pathway.

The One-to-One Advisory Service is designed as a structured process that consists of a tailored needs assessment, capacity-building action plan, and service delivery.

Communities across all regions are currently being invited to apply and confirm their eligibility to the Advisory Service. To do so, you may contact Robin Buxton Potts for more information: ( | 416-596-1495 ext.320).

One-to-One Advisory Team

Mélina Planchenault

Programme Director

One-to-One Advisory Service

Oscar Espinosa

Programme Manager

One-to-One Advisory Service

Michaël Houle

Senior Programme Officer

One-to-One Advisory Service

Moana Lebel

Programme Officer

One-to-One Advisory Service

Corey Pembleton

Programme Officer

One-to-One Advisory Service

Nabeel Ahmed

Programme Officer

One-to-One Advisory Service

Open North

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